Case Study 2: Corporate Healthcare Group IPC Excellence Program

Client Profile: Leading Australian Private Hospital Group

Portfolio: Multiple acute care facilities across NSW and VIC metropolitan and regional locations

Focus: Infection Prevention and Control (IPC) & Sterilisation Services

Strategic Objective:

Implementing a comprehensive infection prevention and control framework, ensuring compliance with NSQHS Standard 3, incorporating CSSD facility optimisation and endoscope reprocessing excellence across the healthcare network.

Key Challenges:

• Multi-site standardisation requirements
• Complex infrastructure variations across facilities
• Critical compliance deadlines
• Operational continuity requirements
• Diverse stakeholder management
• Resource optimisation needs

Strategic Implementation:

Phase 1: Assessment & Planning

• Comprehensive multi-site Standard 3 & AS 5369:2023 gap analyses
• Risk assessment framework development
• Site-specific action planning
• CSSD infrastructure evaluation (as required)
• Resource requirement mapping

Phase 2: Infrastructure & Systems

• CSSD facility redesign and retrofitting (for specific sites)
• Endoscope reprocessing workflow optimisation
• Quality management system implementation
• Documentation framework development
• Monitoring and reporting systems establishment

Phase 3: Operational Excellence

• Staff competency framework implementation
• Standard operating procedure development
• Compliance monitoring systems

Outcomes Achieved:

Clinical Excellence

• Network-wide NSQHS Standard 3 compliance, including AS 5369:2023
• Enhanced infection prevention protocols
• Optimised sterilisation services
• Improved risk management systems

Operational Efficiency

• Standardised processes across the healthcare network
• Streamlined workflow systems
• Enhanced resource utilisation
• Reduced process variations

Infrastructure Enhancement

• CSSD facilities meeting compliance requirements for NSQHSS and specifically the AS 5369:2023, Reprocessing of reusable medical devices and other devices in health and non-health related facilities
• Advanced endoscope reprocessing capabilities
• Comprehensive monitoring systems
• Enhanced safety features